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Credit Requirements - To open a winery, brewery, or trade account please send us the following:
To view a Portable Document Format (.pdf) file, click on the link pointing to the document. Download the most current version of the Adobe Acrobat Reader.
As soon as we receive and process an original of the completed credit application and other information, we will establish an account number and set up your password to use our online price list.
Initial Order - Please include credit card information, a cashier's check or money order to cover the cost of the merchandise on your initial order and we will bill you for the shipping charges. Winery and Brewery equipment pre-orders require a 25% down payment at the time the pre-order is placed.
Sales terms and prices - Prices are net FOB San Leandro (FOB=Freight On Board. Merchandise becomes the property of the buyer when it leaves our San Leandro warehouse). Prices are subject to change without notice as our merchandise costs and foreign exchange rates change. For current prices, please login to our website: www.BrewmasterInc.com. Minimum order is $50.00.
Credit terms - Credit terms are available after the first order following credit approval. After the first order is shipped, new accounts are set up with Load over Load (Load/Load) Net 15 terms. (Each order must be paid in full prior to shipping the next order, or in 15 days, whichever comes first.) After maintaining an account in good standing for a period of 6 months, the terms will be changed to Net 15 days. Please send a cashier’s check or money order for the cost of the first order. We will invoice you for the freight charges.
Past due accounts - Past due accounts are subject to an interest charge of 1.5 % per month (or 18% annual rate).
Shipping
We do our best to ship orders received before 12:00 noon PST on the same day the order is placed. UPS Ground is our standard carrier for lighter orders (generally under 300#), and truck carriers are standard for heavier orders.
UPS orders - UPS charges are prepaid and added to the invoice. We charge $11.00 extra for UPS C.O.D. shipments, and $9.00 extra for UPS drop shipments.
Truck orders – DATS and Saia are our default truck carriers for palletized orders (generally over 300#) within California, and Saia is our default carrier for most of the continental US. We also have discounts with other carriers (Matheson, Yellow, FedEx Freight, etc.) who may offer different freight rates, service areas, etc. Please inquire if you would like information on alternate carriers. Truck shipments are shipped “Freight Collect.” If a customer has their own account with a truck carrier, their discount may be used (whether it is lower or higher than Brewmaster’s) when calculating charges. If you need a liftgate and pallet jack for delivery of your order, please request this when the order is placed. There may be extra charges for this service. We charge $15.00 extra for truck drop shipments
Will Call - Will Call orders are welcome. Please phone, fax or e-mail your Will Call order a minimum of 24 hours
in advance of desired pick up time. We will confirm pick up time with you or suggest alternate times if your desired time
is not available.
Damaged or lost merchandise – UPS Insurance – Returns
Please phone us immediately if there are any discrepancies or damage to your shipment.
UPS shipments – For damaged UPS merchandise, receive the package, then immediately call your local UPS Service Center and request an inspection. Save all of the original packaging, boxes, and merchandise until UPS approves the claim. Some items such as glass are not insured by UPS or Brewmaster. These items are marked with a “*6” after the item description in our catalog and website.
UPS Insurance – UPS shipments are automatically insured for loss or damage of up to $100 per box. If you want insurance over this amount, please tell us when you order. UPS charges $1.50 for up to $200 of merchandise and $0.55 per $100 for additional insurance. If you do not request the extra insurance and a loss or damage occurs, neither UPS nor Brewmaster will reimburse you for the amount over $100 per box. UPS does not guarantee on-time delivery of Air shipments between December 12 and December 25th (All Next Day, 2nd day, and 3 Day Select).
Truck shipments – All shipments must be inspected before signing the Bill Of Lading (BOL). Note any shortages and/or damage, crushed boxes, torn stretch wrap, or other discrepancies on the BOL and have driver sign for the exceptions. Claims are likely to be denied if damages or shortage are not noted on the BOL.
Returns – If you would like to return a product, please call us within 10 days of receipt with the invoice number and the date of shipment. Brewmaster will immediately issue a Return Goods Authorization (RGA) number that must be on the outside of the box with the returned merchandise. No credit will be given without this RGA # or after 10 days from receipt of your shipment. Special order items are not returnable.
NON-CALIFORNIA CUSTOMERS
Please print out this page, sign below, and return the signed form with your application and other information.
I hereby certify that the beer and winemaking equipment and supplies I purchase from BREWMASTER are for resale to the general public only.
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Signature
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Printed Name
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Date